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Dallas/Fort Worth Metroplex

Denton & Collin Counties

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Warranty Information

 

How do I get warranty and repair information?
Please call 1-800-221-6352, Monday through Friday, between 8:30 a.m. and 6:00 p.m., EST, or email windowfashions@springs.com To ensure prompt and accurate service, please have the information from the top rail of your blind or shade written down before calling. This gives our Customer Service Representatives the information they need to process your warranty claim.

Type of Warranty
Limited Lifetime

What is Covered
All products are warranted against original defects in materials or workmanship for the original purchaser for the time periods specified above, provided that:

  1. The product was properly installed in a residential dwelling;
  2. The product was made or assembled exclusively from Springs Window Fashions' materials and components;
  3. Springs Window Fashions recommendations were followed with regard to limitations and specifications.
  4. This warranty extends only to you as the original purchaser.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

Service
To obtain warranty service contact the dealer or decorator from whom you purchased the product. The dealer will work with the licensed Springs Window Fashions fabricator who assembled the blind to arrange for inspection of the blind and promptly replace or repair any defective parts or components without charge, if warranted. Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind, etc.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty.
Some slight warpage, as well as natural variations in color and grain, are normal with a wood product and not considered defects. Areas of high humidity may cause excessive warpage of wood slats. In addition, some loss of color intensity or discoloration may occur in plastic materials or wood finishes when exposed to direct sunlight over long periods of time. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Colors may vary from lot to lot and may not exactly match samples of previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Graber® Vertical Louver

Type of Warranty
Three Years

What is Covered
The louvers (vinyl or fabric) for any vertical blind product are warranted against original defects in materials or workmanship for up to three (3) years provided that:

  1. The product was properly installed in a residential dwelling;
  2. The product was made or assembled exclusively from Springs Window Fashions' materials and components;
  3. Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated blind.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Fabrics vary from lot to lot and may not exactly match sample swatch or previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Hwy South
P.O. Box 500
Montgomery, PA 17752

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

We accept personal checks, Visa & Mastercard

 

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Office: (972) 724-3211
Mobile: 214-402-7920 or 214-563-7920
E-Mail: info@madeintheshadedfw.com